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CONTACT
Customer Service and Returns
Email: info@optikskate.com
We try to respond to all email enquiries the same day, but we are a small team so it can take up to 24 hours during busy periods.
We are based in Sydney, Australia.
T&Cs
Postage: All deliveries are secure and trackable. Once the payment is received, the order will be sent within 3 working days.
Australia
STANDARD SHIPPING ON ORDERS BELOW $100 IS $6.50
FREE POSTAGE AUSTRALIA WIDE ON ORDERS OVER $100
International
FLAT RATE OF $27AUD
Returns/ Refunds
If you’re not satisfied with the fit, quality, colour or size of an item, don’t hesitate to return it and choose any item in another size or colour. We will gladly exchange/ refund any item that you’re not completely happy with. Please note a small return postage fee will be included.
Please note the following limitations:
– Items must be returned within 25 days of purchase.
– Items that have been laundered or altered in any way cannot be accepted for exchange or return.

* NO RETURNS ON SALE ITEMS (UNLESS DEFECTIVE)
If Your Order is Defective In the unlikely event that your order either contains the wrong item(s) or defective items, just send it back with an indication of the fault and we’ll send you out your items and pay the return shipping charges. Contact customer service anytime. Our staff will process your request and assist you with return shipping.
Ship the item(s) back in any box or envelope.

info@optikskate.com
PRIVACY POLICY
Optik is committed to ensuring that your privacy is protected.
Your personal information — We will not sell, distribute or lease your personal information to third parties.
Security — We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies — A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
ACCURACY OF CONTENT
We take every care to ensure that the description and specification of our products are correct at the time of publication. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you. Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.